Frequently Asked Questions
Everything you need to know about shopping with Horizon Global US.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping within the United States generally takes 3-7 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Horizon Global US accepts all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we primarily serve customers within the United States. Please stay tuned as we look to expand our shipping capabilities to international destinations in the near future.
Are your products covered by a warranty?
Yes, all products purchased through Horizon Global US come with a standard 1-year manufacturer warranty against defects in materials and workmanship.